faq – JCRing

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Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: December 2024

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2. Sizing Kit Questions

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4. Shipping Questions

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5. Contact Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 90 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

You can check the status of your order at any time using the 'track order' page on our website. Once your order has shipped, you will also receive a tracking number via email.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

What if I ordered the wrong size?

We accept returns only for products that are unopened and in their original packaging. To ensure the perfect fit, we highly recommend using our free sizing kit before placing your order.

How do preorders work?

You can purchase any size or color combination, even if it's out of stock. Out-of-stock items will be clearly marked as "Pre-order." These items are awaiting restock from our manufacturer and are typically dispatched within 6-8 weeks. You'll receive regular email updates throughout the process.

2. Sizing Kit Questions

How does it work?

Select "Free Sizing Kit" (pre-selected by default) when choosing your ring size and place your order. The kit ships in 1-2 days with your preferred shipping speed. You'll pay for the JCRing upfront, with no extra charge for the kit. Your confirmation email includes a coupon code to use at checkout for your preferred ring size and color, voiding all costs since you've already paid.

Does it matter which color I choose?

No, the color selected for the Sizing Kit doesn’t matter. However, when using your coupon code, you must select both your preferred color and size for the discount to apply.

Do I pay for shipping?

All domestic sizing kit orders include free standard shipping by default. You may choose to upgrade your shipping method (e.g., priority or express).